Client: Local Handyman ServiceIndustry: Home Services

Challenge:The client, a busy handyman service, struggled with inefficient scheduling, limited lead generation, inconsistent online reviews, and difficulty managing customer communication. With increasing competition, they needed a scalable solution to streamline operations, enhance customer satisfaction, and grow their business.

Solution Provided:We implemented a comprehensive tech-enabled solution tailored to the client's needs:

CRM Integration with House Call Pro:Set up House Call Pro as the central CRM to manage scheduling, invoicing, and customer data.Integrated it with other tools to create a seamless workflow for both the handyman team and customers.

AI-Powered Inbound and Outbound Call Automation:Deployed an AI call agent to handle inbound customer inquiries and provide instant responses.

Enabled the AI to handle outbound calls to follow up on leads, schedule appointments, and confirm customer details.

Lead Generation and Conversion Optimization: Built automated lead capture funnels to attract new customers through Google Ads, social media, and the company website. Designed a lead nurturing workflow to engage potential customers and convert them into bookings.

Automated Reviews and Online Reputation Management: Set up an automated system to send review requests after service completion, boosting the client's online reputation. Implemented tools to monitor and respond to reviews in real-time, showcasing professionalism and reliability.

Real-Time Customer Communication: Integrated real-time communication tools for direct messaging between customers and the handyman AI facilitated communication to confirm pricing, availability, and appointment details.

Streamlined Appointment Booking and Billing:The AI call agent handled end-to-end appointment booking, including confirming availability with the handyman and providing customers with pricing information.Sent automated billing links post-appointment and followed up with review and referral requests.

Results:

1. Increased Efficiency

Reduced manual scheduling tasks by 80%, freeing up the client to focus on their services AI handled 90% of appointment bookings and customer inquiries, eliminating missed opportunities.

2. Enhanced Lead Generation

Captured and converted 30% more leads through automated funnels.Boosted website traffic and engagement with AI-driven follow-ups.

3. Improved Customer Satisfaction

Customers appreciated the instant responses and real-time updates from the AI system.Average customer ratings improved from 4.2 to 4.8 stars due to consistent follow-ups and enhanced communication.

4. Stronger Online Presence

Generated 60% more online reviews within three months, significantly increasing the client's visibility on Google.Positive reviews led to a 25% increase in referral business.

5. Revenue Growth

With streamlined operations and increased bookings, the handyman service reported a 40% growth in monthly revenue.

Client Testimonial:"Partnering with Handy Handyman has completely transformed how we operate. The AI call agent has been a game-changer, handling customer communication and bookings effortlessly. Our online reviews are thriving, and we’ve seen a significant increase in leads and revenue. I wish we had done this sooner!"